Return Policy

To make a return submit your return request HERE with your email address and order number. All requests will be responded to within 1 business day

All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return. 

Returns?

You have 21 days from the date your order ships to return your item. All returns are refunded via store credit in the form of a Lilly’s Kloset gift card.  The store credit will be emailed to the email address attached to your order.

Please include your packing list or order # with your return.

International orders have a return window of 30 days from the date your order ships.

Customers are responsible for the shipping cost of all returns. 

Exchange?

You have 21 days from the date your order ships to exchange your item(s) for a new item(s).

Exchange item(s) must be received within 14 days of exchange order initiation

Exchanges are unavailable for international orders

Customers are responsible for the shipping cost of all returns. 

Discount and coupon codes cannot be used on exchanges

Facebook and Instagram Returns and Exchanges?

Please use the order number on the packing slip when initiating a return

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. The return label cost will be reflected as a “Handling Fee.”

If you receive the wrong item or a faulty product, we will cover the return cost.

Still have questions? Email us at customersupport@lillyskloset.net with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours please allow one business day for a response. 

Return policy updated February 28th, 2022. By making a purchase on www.lillyskloset.net you agree to this return policy. 

The following items are excluded and cannot be returned or exchanged:

All accessories including sunglasses, jewelry, hats and handbags

Free gifts or promotional items

Lifestyle products

Items marked FINAL SALE

Bodysuits

Items with built in undergarments

Swimwear

Lingerie

Worn items

Items with scents, deodorant, and signs of wear.

Once we have received your return please allow up to 2-3 business days for your store credit to be issued.

Store Credit will be issued for ALL returns. Refunds are not available.