Return Policy

In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 business days of delivery of merchandise. All returns require a valid return authorization number. Please email us at returns@lillyskloset.net with your order number and the product(s) you would like to return. 

 

The return authorization number and return instructions will be emailed back to you. The return authorization number is only valid for 7 days. If we receive your return beyond the 7 days it will not be accepted.

Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return. 

Once your return is received please allow up to 7 business days for your store credit to be issued. ONLY store credit will be issued, NO REFUNDS. We do not offer exchanges at this time only store credits. Returns must be unworn, unaltered, and unwashed with all tags attached. All shoes must be sent back in the original shoe box. Please do not use shoe box as a shipping box if there is writing, addresses or shipping tape on the shoe box your return will be rejected. All Jewelry, Cell phone Cases, Sale items and Sunglasses are final sale. NO EXCEPTIONS.

In the event your package is return undelivered there will be a 15% restocking fee deducted from your refund. If you would like your package re-shipped a fee of $10 will be assessed. By completing a purchase with us you are agreeing to our full return policy.

 

Updated 4/3/2014 

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